Home affairs to deal with long queues

Minister Gigaba has directed his department to prepare a comprehensive report and strategy on managing the long queues across the country.

April 13, 2018

Felicia Nkhwashu 1 minute read

Minister Malusi Gigaba has ordered a strategy for dealing with the long queues at the home affairs offices across the country.

The department said Gigaba had been inundated with complaints about the length of time citizens spent in line at home affairs outlets.

I really think you need to take a look at the #Centurion #homeaffairs office @HomeAffairsSA. They make people come very early, stand outside in the sun and rain for hours, and then told to go home at 11:00 because they're not taking in any more people. There's also no parking

— Arline Groenewald (@ArlineGroen) April 4, 2018

“A comprehensive report and an effective strategy on how to deal with this matter swiftly are a high priority as the department remains committed to delivering high-quality services to citizens and other clients,” said the department on Tuesday.

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Gigaba appealed to the public to be patient while the matter received his “undivided attention”.

https://twitter.com/Yongama_Baduza/status/975999983286734848

“The department has made major strides in improving service delivery and will use the limited resources at its disposal to ensure the public is served humanely, professionally and efficiently.”

Social media users immediately shared their experiences in the long queues.

Your need to come up with a strategy #homeaffairs this is crappie

— 𝑴𝒓𝒔 𝑪𝒓𝒐𝒄𝒉𝒆𝒕 𝒍𝒐𝒗𝒆𝒓🧶 (@ofentse_nd) March 29, 2018

#HomeAffairs offices are appalling. I tried waiting in line for 3 hours in Durban and 3 hours in Verulam. Nothing will change the number of IDs or passports that need to be issued. Charges high. Reorganise / employ more staff

— Peter Mansfield (@Peterman43) April 10, 2018

@StephenGrootes Hi Steven, the ehomeaffairs is also not helping, Lynnwood and Centurion FNB don't take appointments for the next six months, and it also takes longer to get your ID/Passport from the bank. This is really frustrating everywhere! #homeaffairs

— Masekgonyana (@Ikebabes) April 11, 2018

#HomeAffairs Mokopane, the queue for the ID collection moves at a snail pace 😢😢😢 they don't attend us!! Been here for over 10 hours but still no progress 😢😢😢 Melusi should give them a surprise visit

— Tebogo 𝕏 (@tmalebana) March 29, 2018

https://twitter.com/ManyikeInno/status/981650027155247105