Home affairs extends office hours in February
“On average, the department has around 400 000 uncollected smart ID cards nationwide, since inception.”
The department of home affairs has extended its office hours for the month of February.
A spokesperson for the minister of home affairs Siya Qoza said the department would be extending operating hours at all modernised offices until 19:00 from Monday, until 28 February 2020.
“This means these home affairs offices will serve clients from 08:00 until 19:00 in the evening, on weekdays, for the whole month, excluding weekends.”
He said the department would also ensure that everyone who was inside an office at the time of closing, would receive the service they required.
Qoza said office managers/supervisors were to apply their discretion to close the office 30 minutes prior to knock-off time, subject to the number of people being served.
READ MORE: Home affairs looking to deal with long queues at its offices
“This is to allow officials to conclude all the necessary work before 19:00. The department encourages people intending to visit our offices to do so as early as they can on their preferred day.”
He said the applications for smart IDs and collection of smart ID cards and passports would be prioritised during the extended operating hours.
“Other services such as the issuance of birth certificates, death certificates and applications for amendments and rectifications will also be rendered.”
Qoza said the department urged people who had applied for smart ID cards more than two weeks ago, to visit the offices where they had applied for the documents and to collect them.
“On average, the department has around 400 000 uncollected smart ID cards nationwide, since inception.”
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