Metro opens Zoom customer service channel

The Tshwane metro financial services unit has opened a direct communication channel with residents via Zoom for quicker resolution to problems.

The unit said the shift to virtual communication was to satisfy customers who require direct engagement with revenue officials.

The channel is for a limited period from July 3 to September 30, and will focus on the following services:

– Account and billing queries, and corrections of estimations

– Credit control and assistance with repayment arrangements

– Repairs of water leakages and faulty electricity meters

– Indigent-related queries and registration

Monday to Friday the meetings will be from 16:00 to 19:00 and 08:00 to 13:00 on Saturdays.

The metro said customers can log onto Zoom and select the meeting ID to join. Since each meeting is themed, customers must be sure to join the one relevant to their query.

“The customer will be required to submit their account number and any other attachment, such as a photo of the electricity or water reading to enable immediate correction of the account, where necessary.”

The service will not be available on Sundays or holidays.

For enquiries:

Host 1:

Meeting ID: 95664834215

Passcode: Outreach1

Host 2:

Meeting ID: 91973875450

Passcode: Outreach1

Host 3:

Meeting ID: 98524983901

Passcode: Outreach1

Host 4:

Meeting ID: 93410697430

Passcode: Outreach1

Host 5:

Meeting ID: 91754015160

Passcode: Outreach1

If residents struggle with the connection, they are requested to contact outreach20@tshwane.gov.za for assistance.

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