Residents warned of fake home affairs agents in Winternest

The Department of Home Affairs has issued a strong warning to residents of Winternest, north of Pretoria, urging them to remain vigilant against individuals posing as its officials or offering runner services outside the DHA offices.

According to Pitso Molefe, a senior official in the department, there has been a rise in complaints about people pretending to be connected to home affairs.

These individuals often approach unsuspecting members of the public near the premises, claiming they can help speed up their application for identity documents, birth certificates, and passports, for a fee.

“These runners are not employed by or affiliated with the department in any way.

“They mislead the public, take their money, and in most cases disappear without delivering any service.”

The department stressed that all services are processed through official channels and that no special treatment or faster processing can be bought through third parties.

All official transactions must take place inside the office, and any payments made must be accompanied by a valid receipt issued by the department.

“Anyone standing outside the Home Affairs building claiming they can help you jump the queue or get your documents faster is running a scam.

“We are urging all residents to report these individuals to the nearest security personnel, SAPS or the office immediately.”

The department further warned that engaging with these runners not only results in financial loss but could also expose residents to identity fraud and other forms of criminal activity.

To combat the issue, the Department of Home Affairs is working closely with law enforcement to monitor the area and identify repeat offenders.

The department also intends to raise awareness through public education campaigns and signage at the affected offices.

Molefe emphasised the importance of community co-operation in rooting out these scams.

“We need the public’s help. If you see someone loitering and approaching people outside our premises, please speak up. Together we can protect our communities from these fraudulent practices.”

Residents are reminded that Home Affairs services are free or cost a set fee, as determined by law, and that any extra payment demanded by outsiders is illegal.

The department continues to make efforts to improve efficiency and reduce waiting times to discourage reliance on unofficial shortcuts.

For accurate and up-to-date information, residents are encouraged to visit the official DHA website at www.dha.gov.za or inquire in person at the Winternest office.

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