During the Tshwane Metro’s recent first anniversary commemorations, MMC for Corporate and Shared Services Kholofelo Morodi asserted that urban renewal is on its way up.

Morodi also serves as chairperson of the Bad Buildings Mayoral Sub-Committee. Since its formation earlier this year, they have reclaimed 21 inner-city properties for economic renewal.

These properties, including the Pretoria Showgrounds and the HB Phillips Building, are being prepared for release to attract investment and create jobs.

Morodi believes the strides the current administration has made are creating a better capital city for all.

“One of the clearest signs of a people-centred government is how well it listens, engages, and responds to its residents.

“When this administration took office, our customer care systems were outdated and struggling to meet demand. Average call-answer rates were below 50%, and digital platforms were underused,” she said.

“Today, this picture has changed. Through smarter use of technology and institutional reform, we are creating a modern, citizen-focused service culture.”

Another milestone noted was the rollout of the Enterprise Case Management System, which allows better tracking and faster resolution of service requests.

The metro’s WhatsApp service channel has also enabled residents to log complaints and receive real-time updates.

Morodi said the upgraded contact centre has improved call-answer rates to 85% and walk-in centres now serve residents more efficiently, with shorter waiting times and better follow-ups.

The Tshwane Mobile App has more than 13 000 downloads currently, and reportedly allows residents to report issues and access services quickly.

The MMC also touched on the recent series of workshops aimed at combating illegal land grabs.

“Through our ‘Know Your Way In’ workshops, we are helping residents understand how to lawfully access and apply for city properties. We are also reclaiming illegally occupied municipal buildings to ensure that assets benefit legitimate tenants and lawful residents,” Morodi said.

The metro has also hired over 700 new employees across all departments, including artisans, engineers, electricians, and cleaners.

A total of R300-million has been budgeted to fill additional critical vacancies. The city has also purchased equipment for more than 1 200 asset protectors, such as waste trucks, water tankers, and pothole patchers, to strengthen frontline service delivery.

To add to workers’ well-being, a prayer room, lactation room, and in-house clinic were opened in Tshwane House, and the city has also approved the Ukuthwasa Leave Policy, recognising cultural and spiritual diversity.

“The City of Tshwane is becoming more responsive, efficient, and people-driven. We are rebuilding systems, reclaiming public assets, and modernising services to restore trust and accountability. Together, we are building a city that works for all its residents,” Morodi concluded.

Watch here:

🔧 Rebuilding from Within. Delivering with Purpose.

In just 12 months, Corporate and Shared Services has driven a quiet revolution in Tshwane:

🏙️ 21 strategic properties unlocked for economic renewal
👷🏾‍♂️ 700+ jobs created, R300M budgeted for critical hires
📱 Digital governance… pic.twitter.com/c5ZiyCJVmO

— Kholofelo Morodi (@kholofeloMorodi) October 14, 2025

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