A resident in Pretoria recently raised concerns after a prepaid electricity meter was installed at their home, prompting questions about the identity of the installer and the legitimacy of the process.

The resident, who wants to remain anonymous, was wary of potential fraud or unapproved activity, and sought clarity on whether the contractor was authorised by the metro, and what procedures residents should follow when receiving such services.

According to the resident, the installer in question visited their home as part of the metro’s prepaid-meter rollout programme. The resident was uncertain whether the individual was accredited to carry out municipal installations and requested confirmation.

Metro spokesperson Lindela Mashigo confirmed to Rekord that the installer who visited the residence is indeed one of the subcontractor technicians appointed to perform prepaid-meter installations on behalf of the metro.

“The current installers undertaking the prepaid-meter rollout are directly contracted to the city, and all subcontractor technicians are authorised to carry out the work,” Mashigo said.

Residents who wish to verify an installer or the authenticity of a job card can do so by calling the number displayed on the installer’s identification card.

Alternatively, verification requests can be sent via email to Electricitynorm@tshwane.gov.za.

Mashigo emphasised that this verification step is an important safeguard to protect residents from potential scams or fraudulent activity.

The metro also maintains a standard procedure for notifying residents of planned prepaid-meter installations.

Identified accounts receive written notices delivered directly to their homes.

For installation bookings, residents are required to schedule an appointment with the metro by emailing Electricitynorm@tshwane.gov.za.

“If no appointment has been scheduled, residents have the right to deny entry to the installer,” Mashigo explained. “We strongly encourage residents to arrange appointments with confirmed dates and times to ensure safety and transparency.”

Installers are required to present identification issued specifically for the project. This ID card, combined with the ability to contact the metro for verification, provides residents with assurance that the installer is legitimate.

Mashigo reiterated that residents should feel empowered to verify the installer’s details on the spot or before allowing any work to proceed.

Another area of concern raised by residents involves the indoor display unit, which forms part of the prepaid-meter system.

This device, installed inside the home, allows residents to interact with the meter and load electricity tokens.

Mashigo confirmed that installers provide customers with a user manual and guidance on how to operate the device, ensuring that the meter can be used correctly and efficiently.

Residents were also concerned about potential complications that could arise if an unauthorised installer had performed the work.

Mashigo assured residents that contractors must follow metro protocols for installation and verification to prevent technical or billing issues.

Any suspicious or criminal activity related to prepaid-meter installations should be reported immediately. Residents can contact the SAPS, the TMPD or the city’s fraud hotline at 080 874 9263.

He also clarified the process for handling complaints regarding installers.

Residents who experience unprofessional conduct, suspicious behaviour or unauthorised access can lodge complaints via the same email channel, enabling the metro to investigate and take appropriate action. “The safety and confidence of our residents are paramount,” he stated.

Mashigo concluded by reminding residents to remain vigilant, verify any installer visiting their homes, and report any suspicious activity promptly.

“By following the metro’s procedures, residents can ensure that their prepaid meters are installed correctly, safely, and in line with municipal standards.”

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