Metro probes refuse bin mishandling in Lynnwood after complaints
A video allegedly showing a refuse bin being mishandled in Lynnwood has renewed resident frustrations, with the metro confirming an internal investigation.
The Tshwane metro has launched an investigation into a video circulating on social media that allegedly shows a waste collection worker mishandling a refuse bin in Lynnwood, Pretoria east.
Ward Councillor Siobhan Muller said the problem of damaged wheelie bins has persisted for some time, with little feedback from the metro despite repeated reports.
“We haven’t received a response yet. Usually, they say they’ll talk to the contractor. This is a recurring issue. Contractors damage the bins. My bin lasted only a week before it was cracked,” she said.
Muller added that she had previously escalated the matter to the metro’s group head and recalled that another resident had raised a similar complaint last year, possibly in Menlo Park.
In response, metro spokesperson Lindela Mashigo confirmed that the metro is aware of the video.
According to Mashigo, the matter has been formally referred to the metro’s Waste Management Division for investigation.
He explained that an internal process has been initiated to verify the authenticity of the footage and identify the individuals involved.
“The city takes such allegations of improper conduct by its employees seriously. If the investigation confirms any wrongdoing, appropriate disciplinary action will be taken in line with the city’s policies,” he added.
Despite complaints from residents, Mashigo said no formal complaints have been recorded over the past 12 months regarding rough handling, kicking, or tossing of refuse bins in Pretoria east suburbs, including Lynnwood, Menlo Park, Garsfontein, and Faerie Glen.
He encouraged residents to report incidents through official customer care channels to ensure that complaints are properly recorded and investigated.
According to Mashigo, domestic waste collection is rendered through contracted service providers who operate under service level agreements.
“These agreements set out clear guidelines for the proper handling, emptying and safe return of wheelie bins to prevent damage,” he said.
He said contractors are also required to ensure that waste collection workers are adequately trained in bin handling and conduct.
While refuse trucks are not fitted with onboard cameras to monitor worker behaviour, Mashigo said vehicles are equipped with GPS tracking devices.
“These allow the city to verify whether collection routes were followed and support investigations into service-related incidents when required.”
Residents who witness rough handling or damage to refuse bins are advised to report incidents via the city’s customer care line on 012 358 9999 or by emailing Wastemanagement@tshwane.gov.za. Provide details such as the location, date, time and any supporting photos or videos.
WATCH: A video allegedly showing a refuse bin being mishandled in Lynnwood has renewed resident frustrations, with the City of Tshwane confirming an internal investigation. Video: Supplied pic.twitter.com/ZTh0GKIwiZ
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