Residents and local officials have warmly welcomed the reopening of the new Department of Home Affairs office at Centurion Mall on February 2, stating that it is located in a more accessible and secure area.

The former premises were located on West Avenue in Die Hoewes.

This move has been celebrated as a significant improvement, resolving longstanding issues related to safety, service delivery, and infrastructure at the former premises.

One of the residents, Steven Swanepoel, expressed relief at the relocation, highlighting the convenience and safety of the new site.

He noted that the mall’s proximity to public transport, particularly the nearby taxi rank, has made the office much more accessible for residents.

“This is a big improvement for residents. People using public transport are closer to the taxi rank, and those who drive no longer have to worry about leaving their cars parked on the street,” said Swanepoel.

He added that he hopes the upgraded surroundings will result in better service for the public.

“The old office had become associated with frustration, long queues, and safety concerns. This relocation represents a positive change for the community and could restore confidence in the local Home Affairs office.”

The Home Affairs department confirmed that the new Centurion office officially opened to the public on Monday.

To ensure a smooth transition, the previous office ceased operations on January 30.

During the brief closure, mobile units were stationed at the old site to assist clients with Smart ID card applications and collections, while other services remained available at nearby offices in the Tshwane district.

Minister of Home Affairs Leon Schreiber described the relocation as a critical step in improving service delivery.

“We are transitioning from an outdated and unsuitable facility to a modern, well-equipped environment that allows Home Affairs to serve people with dignity. This move forms part of our broader reform programme to deliver dignity for all by ensuring that Home Affairs services are provided in environments that are safe, professional, and worthy of the people we serve,” said Schreiber.

He stated that the move directly addresses long-standing challenges at the previous location.

These included complaints about individuals selling queue positions, poor service conditions due to infrastructure limitations, and the lack of secure on-site parking.

“At the former site, clients were often forced to park on surrounding streets, exposing themselves and their vehicles to potential criminal activity.”

ActionSA councillor Henriette Frohlich confirmed the office’s reopening after visiting the new premises.

“The Home Affairs office is situated at Shop No. 330 on the upper level near Entrance 1. This is a really good location with proper parking and a big, spacious office,” Frohlich said.

She acknowledged that there was already a queue on the day of the opening, but emphasised that the new site was a significant improvement over the old one.

Frohlich encouraged residents to utilise the facility and advised them to make online appointments to ensure efficient service.

Ward 78 councillor Peter Sutton told Rekord that the relocation addressed issues raised by the community for several years.

Sutton revealed that he had proposed moving the office to Centurion Mall about four years ago, citing the mall’s improved security, better parking, and the potential for a proper appointment system.

“I thought it would also be better because people could do other things in the mall while they wait. It makes sense for the public,” said Sutton.

He also expressed excitement about the move and its potential to significantly enhance the experience for residents.

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