POLOKWANE – Road accident survivors left the Jack Botes Hall with wheelchairs and walking aids on Saturday as the Road Accident Fund (RAF) brought claims services and support closer to residents who struggle to travel to its offices.

The handover of assistive devices formed part of the fund’s Extended Reach and Accessibility Programme, which brought together government representatives, private organisations and community stakeholders.

For residents from the city and surrounding municipalities, some of whom had queued from as early as 06:00, the outreach provided an opportunity to access services and follow up on claims without having to travel long distances.

Bringing services closer

RAF marketing specialist Boniswa Matshoba told Polokwane Observer that the programme aimed to take services directly to claimants rather than leave them to navigate the process on their own.

“This was an opportunity for officials to process new claim registrations, check claim statuses on the spot, consolidate outstanding compliance documents and facilitate settlement of direct claims,” Matshoba said.

More than just claims

The fund also opened a desk where residents could report unscrupulous attorneys and touts, following complaints from claimants about excessive fees.

Claimants holding medical undertaking certificates received separate assistance with caregiving services, case management, medical treatment and outstanding invoices.

Residents were advised to bring their identity documents, accident reports, medical reports and vehicle registration details.

According to the RAF, the initiative supports the Deputy Minister of Transport’s drive towards a more claimant-centred fund, with direct engagement intended to improve public confidence and make services more accessible.

Matshoba said the outreach was also part of government’s commitment to bringing essential services closer to communities, particularly people facing financial and logistical barriers when accessing permanent RAF offices.