Rooikoppen-resident caught in bureaucratic nightmare
The department confirmed in a written document in 2015 that she shared the identity number with another person.
Ms Paulina Tsotetsi from Rooikoppen is caught up in a bureaucratic nightmare relating to two identity documents.
The saga began when she applied for a birth certificate for her youngest, Subusiso, at the Department of Home Affairs and it was declined because her document was invalid.
Ms Tsotetsi was then staying in Leslie.
The department confirmed in a written document in 2015 that she shared the identity number with another person.
A new identity document was subsequently issued in 2017.
Her eldest son, Ivan (20), does not have an identity document and she tried to apply for one for him. The department said her identity document was not operational.
According to her old identity document, she has one son, Sibusiso, whereas both her children are on the new one.
The problem came when she applied for a child support grant for Sibusiso after the grant for Ivan stopped when he turned 18 years old.
Sassa is now using her old ID to process her child support grant for Sibusiso.
Ms Tsotetsi applied for a driving licence, using her old ID, and it was issued in 2017.
The necessary fingerprints were taken, but when she tried to have a stop-order processed on her account at the bank, the fingerprints did not match.
Standard Bank referred her back to Home Affairs in Standerton and the merry-go-round began in earnest because they said the problem originated at Home Affairs in Secunda.
Ms Tsotetsi however, does not have transport.
The Standerton Advertiser is in possession of a copy of the original letter from Home Affairs and will endeavour to help this working mother and keep readers updated.
