Technical issues delay report cards at some Gauteng schools

Some learners in Gauteng will have to wait longer for their report cards due to technical challenges affecting the South African School Administration and Management System (SA-SAMS).

The disruption follows the temporary unavailability of the Citrix environment that supports the system, limiting some schools’ ability to access, capture and finalise learner data required for the printing and issuing of report cards.

The Gauteng Department of Education (GDE) has apologised to learners, parents and school communities affected by the delays.

Gauteng Education MEC, Lebogang Maile, acknowledged the inconvenience and assured affected communities that the matter is receiving urgent attention.

“On behalf of the GDE, I extend my sincere apology to learners, parents and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” said Maile.

He noted that SA-SAMS is a national system administered by the Department of Basic Education and that provincial education departments rely on its operational stability for learner administration and academic record processing.

The department confirmed that system administrators and technicians are working to restore full functionality and normalise access as soon as possible.

Maile urged affected schools and parents to allow the technical process to be completed so that report cards can be issued without compromising the integrity and accuracy of learner records.

“We are confident that the technical teams handling the matter will restore the system soon. We appreciate the patience shown by schools, learners and parents as this process is being resolved,” he said.

The GDE said it will continue to keep schools informed as progress is made.