Covid-19: SARS temporarily closes tax branches for physical visits

In terms of the Disaster Management Act, the South African Revenue Service (SARS) remains an essential service and will remain open - but not for physical branch visits.

With the onset of the third wave peak of the pandemic, and the recent announcement by President Cyril Ramaphosa moving the country to adjusted alert level 4, SARS has decided to close its tax branches temporarily for physical visits as from July 1 (Thursday) 2021. 

SARS notes that they are able to do this efficiently because of its digital platforms, as demonstrated during the peak of the second wave, which allows taxpayers to continue to fulfil their obligations online.

The temporary closure of the tax branches will not affect the start of the Filing Season for individuals who traditionally file via eFiling or the SARS MobiApp. These taxpayers are encouraged to continue doing so digitally, starting from July 1, 2021.

During the branch closures, taxpayers who require assistance to file online will be assisted telephonically with the support of dedicated SARS staff.

Branch Filing

Branch filing will therefore not commence on July 1, 2021. At this stage, SARS is expected to commence physical branch visits on August 16, 2021, but this will be reviewed continuously.

Taxpayers are advised not to go to a SARS branch. The branches will be closed until an announcement is made confirming the reopening date.

All Customs Ports of Entry will be open for frontline customs operations, but not for face-to-face client engagement other than for clearance and inspection purposes.

SARS reminds members of the public to note the following:

  • Bookings for virtual appointments may be made via the SARS website by following the link below:; and sending an SMS to 47277 with the word “Booking” and your passport/ID No/Asylum permit No. and a SARS agent will contact you to arrange a booking on your behalf.
  • Taxpayers can use our digital platforms by visiting
  • The SARS Contact Centre (0800 00 7277) will continue to service any queries from members of the public.

SARS will continue to monitor the evolving Covid-19 pandemic and keep all South African taxpayers informed of any changes to these arrangements.

For more information, contact

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