Hurl Park resident Helen Witz contacted the newspaper about concerns over what she described as a prolonged and unresolved water meter dispute with Johannesburg Water (JW).
Witz claimed she had received little feedback from the water utility following the logging of a formal complaint earlier this year.

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According to Witz, the matter was first reported to Joburg Water on February 2 this year. “I reported the matter in good faith because I believed there was a problem that needed urgent attention. At the time, I was given a reference number and assured that the issue would be looked into.”
Witz said that a water meter inspector was later sent to assess the matter at the property. However, she said she remained uncertain about whether further escalation processes were ever completed internally. “The inspector told me he would also submit a complaint via email regarding the issue. But to this day, I have no confirmation that it was actually done or whether any action followed after that.”
Witz pointed out that the lack of communication from JW had added to her frustration, as she remained unclear about the status of the complaint and whether any findings were made regarding the meter itself. “It is difficult because, as a resident, you expect transparency and feedback. Even if the issue cannot be resolved immediately, regular communication would at least reassure residents that the matter is being taken seriously.”

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Questions have been sent to JW requesting confirmation of the complaint’s status and clarity on whether further internal escalations were submitted following the site visit. At the time of publication, on May 25, the publication followed up, and JW had not yet responded to the queries.

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