How to report electricity issues
Eskom has also improved and continued to refine the Alfred ChatBot.
Ward 10 councillor Alan Cutten was part of a meeting with Eskom officials last week to discuss fault reporting and escalation procedures.
This comes after numerous power outages and cable theft cases in Park Rynie and surrounding areas lately.
Eskom has requested that councillors and residents adhere to these guidelines. They have also improved and continued to refine the Alfred ChatBot (available at alfred.eskom.co.za/chatroom/) to enhance client support.
Take note of the following:
* Update your contact information: Residents are encouraged to update their cellphone numbers via the Alfred ChatBot to receive SMS updates from Eskom. Tenants must obtain permission from their landlords to add their numbers.
* Report faults via Alfred ChatBot: Eskom clients should report electricity supply issues through the Alfred ChatBot.
* Track faults using Alfred ChatBot: The ChatBot can also be used to follow up on previously reported faults. Ensure a reference number is obtained once you report a fault.
* Repair timeframes: Area faults are targeted for repair within 7.5 hours. Single-client faults are targeted for repair within 48 hours. If electricity is not restored within these timeframes, you may contact your councillor to escalate the issue. Note that Eskom cannot provide councillors with updates before these timeframes have passed.
* Reporting new faults: If a new fault cannot be reported due to an unresolved previous fault, you can seek assistance from your councillor.
* Direct contact with Eskom officials: To ensure efficient fault resolution, residents are requested to use the listed reporting methods. Directly contacting Eskom officials may delay their work and disrupt processes.
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