DEAR Editor,-
The letter ‘Lodging complaints formally will resolve poor performance’ by Capt Gerald Mfeka in the South Coast Herald of March 27 refers.
The captain says that complaints from dissatisfied members of the public should be referred to superior officers if staff members fail to meet their needs, be it through inability to converse in English or to write out statements and reports, or by referring people to other police stations (especially tourists).
Let me enlighten the captain of his job description and the protocol that needs to be followed when many complaints hit the media. It is his and the ‘top brass’ duty to start investigating their staff’s inability to pull their weight, thereby causing a public outcry. The public is not interested in phoning colonels or brigadiers, who will no doubt tell them that ‘they are looking into the matter’.
These sloppy attitudes are being experienced in all government departments and municipalities and it is unacceptable that staff are ill-trained and left alone at their own dismal discretion.
CAPTAIN, MY CAPTAIN
Munster
