DEAR Editor,-
I went to the Licensing Department in the middle of January to renew my licence (which was due on the 20th) and arrived at 8.30am to find a queue already around the corner of the building. Apparently you are given a number and any number after 100 has to go back again because this is the number of people they attend to daily.
I went back the following week and found the same scenario. People queuing outside under appalling conditions, some old and infirm. I went inside to get the necessary forms, only to find there were no forms available!
There was nobody manning the information counter and only one teller drinking tea while chatting to a friend beside her. There was a woman outside who seemed to be trying to monitor the situation and she went into a back entrance and brought me the required forms. She was trying her best to help under extreme difficulties.
I tried again last week and the situation is no better. To date I am still without a licence and cannot drive and have to rely on lifts from Leisure Bay to the department in Port Shepstone, which is a bit ridiculous.
Is this really the ‘fantastic’service being offered by the municipality? Perhaps someone, who is supposedly in charge, can explain what ‘he or she’ is doing while the licensing department collapses totally into a ‘third world’ dimension?
LIZ
(Editor’s note: The Herald has contacted the department for comment but, as yet, none has been received.)
