DEAR Editor,-
Whilst in the process of selling a house, I required a copy of the plans to be handed over to the seller. One would have thought that this would be a relatively simple process.
My arduous task commenced weeks ago with Jean Khusi, registry clerk at the municipal offices in Uvongo.
Jean had been off sick of and on during this entire period. In her absence, there was no-one else that could assist at all. One is basically told to phone every day to “See if Jean is in”.
I eventually got hold of the elusive Jean on two occasions. She took all my details and promised to advise when I could collect the required plans. Eventually I followed up when Jean was at work and asked her if it would be okay to collect the plans that same day. Finally it appeared that progress was being made.
Even though I had confirmed that I would be coming to the office, when I arrived I was told that Jean had gone out. After an hour, Jean must have reappeared through the back door because I was at reception and she definitely did not pass me. In the meantime, I had been totally unpleasant and demanded that the receptionist assist me.
I finally received the plans, but needless to say, I made numerous phone calls, required time off from work and incurred expenses to accomplish what should have been be a very simple task. I also emailed a complaint to HCM, but never received the courtesy of a response.
I find it extremely sad that this is the level of service we have come to accept, although in my case, not too complacently. There seems to be no avenue of recourse when so-called ‘civil servants’ fail to serve and flagrantly flaunt their disinterest.
All I can say is that I look forward to the day when we all give and receive the service that each of us expects.
MICHELLE CLARK
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