DEAR Editor,
This is in response to a letter which appeared on the Herald’s website from an irate beachgoer regarding a lack of proper equipment on the beach.
My company prides itself on delivering a good service and has been doing so for over 15 years. We employ over 100 lifeguards, all drawn from the local area and we employ three supervisors to maintain operational standard during our allotted duty periods.
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A supervisory inspection and complete stock take had been conducted at all beaches prior to the beginning of season and after that our supervisors have relied on the lifeguards to inform them if any equipment has been lost/stolen/damaged etc. A practice the lifeguards are very aware of.
(Subsequent to this incident we have now implemented an equipment checklist that our supervisors will now be completing on a daily basis to avoid solely relying on the lifeguards to report damaged equipment).
Of interest to note is that the missing fins were located by another lifeguard at St Michael’s beach. All our equipment is branded and was easy to identify, hence the lifeguards on duty approached the young member of public who was bodyboarding at the time and was in possession of the fins. Upon interrogation, it was revealed that the member of public actually purchased the set of fins from the lifeguards on duty at Banana beach.
The company is taking disciplinary steps against the lifeguards in question.
We commit ourselves to continually improve our service and are quite happy to receive any feedback and to act accordingly, Members of the public are welcome to contact the office during office hours on 039 3121291, should they have any further complaints or suggestions regarding the lifeguard service!
ROBYN GARBADE
Director
Tower 13 Lifeguard Services
Kind Regards
Robyn Garbade
Director
Tel/Fax 039-3121291
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