DEAR Editor,-
We have had an ongoing problem with Ugu since August 2017, which continues to escalate.
We are unable to get any sense from anyone, in spite of them repeatedly awarding themselves accolades.
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We did concede to their request that we pay the normal amount due until such time as their challenges with the billing system is rectified.
Our bill for the last two months equals R1 393 562.00! The bill defies logic.
On the morning of May 18 we finally managed to speak to an employee by the name of Brandon (from 10.28 to 10.50am).
We referred to the 15 emails requesting that Ugu correct the erroneous statement.
Since we are not getting anywhere with this enquiry, we have chosen to go public because all we’ve seen in the media is that Ugu has apparently had a successful meeting regarding the water accounts?
ED AND ILONKA BUCKLAND
Ramsgate
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