Union Motors provides … uncompromising customer service
The dealership has a lot to be proud of.
IT has been awards time again for Mercedes-Benz South Africa. And Union Motors South Coast has been the recipient of yet another trophy.
This time around it was for customer service, with the dealership winning the chairman’s ‘Best Overall Customer Satisfaction Index Dealer’ award.
Nicolette Lambrechts, vice-president for Mercedes-Benz Vans South Africa, had the following to say: “’The customer is always right’ must be permanently etched in the minds of absolutely every single employee in this dealership, as this team has set the pace when it comes to putting the customer first,” she said.
“This dealer has the highest score for combined sales and service CSI, achieving 100 percent for sales CSI every single month,” she added.
Dealer principal Malone Horn was pleased with the award but was quick to mention that it was “not Union Motors’ award, but the staff’s award, and we thank them for their hard work and ongoing positive outlook. Without them we would never get there.”
“At Union Motors we live the ‘Union Way’ and the ‘U’ stands for uncompromising customer service. We started driving this really hard three years ago and it has paid off. We have won this particular award for the second year running and we aim to do it again this year. The fact is that the award measures service levels in every area of our business, including passenger car sales and service as well as commercial vehicle sales and service. Our wonderful team has performed at the highest level in the country across all departments,” he said.
