JOHANNESBURG SOUTH – After receiving overbilled statements, 79-year-old Anna Strauss from Crown Gardens reported the problem that caused her stress, but these days she is happy it is resolved.
Anna received overbilled statements from January to April. She began panicking because it kept getting worse. She confronted the municipality and was told to give it time, it would be fixed in a few months.
Today Anna, who receives a pension as her only source of income, does not worry about her accounts as it has a negative due amount.
However, Anna wishes City Power would send her the statements on time, for she cannot use the internet and has to travel to their offices to ask for a statement to know what she should pay.
“I could not understand why my bills were so high at that time, because I was using electronics only when it is necessary. I did not watch TV or burn two lights at once. When my bill was that high, I knew something was not right,” said Anna.
