How to replace a Pikitup bin

The city is advising residents whose bins are damaged or stolen to apply for a new bin.

Here are a few tips to follow when it comes to replacing your bins:

What to do if your bin has been stolen

Report your bin as stolen at a police station nearest to your place of residence, obtain a case number and have your municipal account ready before calling the City’s Call Centre to apply for a bin replacement.

This process applies to domestic and business customers.

What to do if your bin is damaged

Report the damaged bin through the City’s Call Centre number and have your account number when applying for your bin to be replaced.

What to do when requesting an additional bin

Call the City’s Call Centre number and remember to have your account available and a reference number will be issued to you, which will issue an additional bin.

However, in such incidences, residents will be required to pay for the cost of the additional bins.

The reference number will then be referred to a Pikitup official who will attend to a customer’s request. Customers should always sign the bin delivery document as proof that they have received the bin.

Residents and businesses should also note that no bin request will be processed without a reference number.

In terms of Pikitup’s bin management policy, a damaged bin will be replaced at no cost to the customer, but lost or stolen bins will only be replaced for free once in a bin’s useful life. The useful life span of a bin is eight years.

With sectional title properties, Pikitup will provide bins equal to the lower number of units in the complex or bins equal to the space available to store bins in such properties.

Residents living in such properties should note that only the property owner or the managing agent may apply for a bin on their behalf.

For more information, contact the CoJ Call Centre on 011 375 5555 or 086 056 2874 and press option four for Pikitup or 087 357 1068 or 010 055 5990.