Renovations is the cause for no service
No help to the frail and disabled at this moment
A disabled man who has problems with standing for long periods was upset when he had to wait in the queue at Ekurhuleni Metro’s Springs customer care centre.
Dirk Lievaart, a resident of Casseldale says when he went to the rates hall to pay his service accounts on November 4 he walked, as before, to teller 3 to pay.
When he got there he was said to stand in the queue.
“I told the woman I cannot stand in the queue for long,” he says.
“She called the supervisor and told me the same story – they don’t have a special pay point for the disabled or elderly any more,” says Lievaart.
He wonders what will happen to the people in wheelchairs and if they will also be chased away.
Themba Gadebe, spokesman of Ekurhuleni Metro says the metro currently has no specially demarcated tellers where the disabled or elderly can pay their accounts.
This is because the metro is busy with renovations in the rates hall.
When finished with these renovations specially demarcated tellers will be part of the new setup.
Gadebe encouraged the disabled in the mean time to pay at different third party agents, as well as using the internet via the e-Siyakhokha website (https://www.e-siyakhokha.co.za/).
