City Power TID programme rollout in Reuven SDC supply areas
Old technology will stop working on November 24 next year.
Authorised agents from City Power will continue to audit, reset, and replace prepaid meters at no cost to customers in the Reuven service delivery centre (SDC) supply areas.
City Power spokesperson Isaac Mangena said their team will be easily identifiable, wearing yellow TID-branded bibs or T-shirts and all will have valid ID cards with their ID photo, name and surname, and expiry date.
“We appeal to residents for cooperation and to allow our officials to gain access to their properties,” he said.
The project will move to the following areas for the rest of September.
• September 22 – Mondeor
• September 25 – Mondeor, Alan Manor and Ridgeway
• September 26 – Ridgeway
• September 27 – Ridgeway and Robertsham
• September 28 – Aeroton Ext 11, Kibler Park and Robertsham
• September 29 – Aspen Hills and Mayfield Park.
The replacement and resetting of prepaid meters are crucial ahead of the TID rollover project. This task seeks to ensure that all smart prepaid meters are TID-compliant.
Most of the meters are not smart and the TID resetting entails all non-smart (old technology) meters to be replaced with the new technology meters and reset to be TID compliant.
All prepaid meters based on the old technology will stop dispensing electricity on November 24, 2024. The credit token will run out of available numbers unless it is reset. The customers that have already bought electricity units when the meters get changed will be carried over according to the units found on the meter.
City Power’s smart meter project also aims to address the ongoing energy crisis as load-shedding impacts Johannesburg residents, businesses, and the rest of the country.
“The installed smart meters will, in addition, assist us and the residents of Johannesburg in reducing electricity consumption through the usage of remote load-limiting functions and ultimately contribute to the management and reduction of load-shedding.
“With these gadgets, City Power will do load limiting every time Eskom demands megawatts or when consumption reaches critical levels.
“As a result, this programme will ensure unmetered customers, especially in non-affluent areas, have smart meters. This will enable City Power to monitor and control the load as we battle with load-shedding.
“We designed City Power smart meters to facilitate bi-directional communication that enables better remote communication with our customers,” he said.
The City Power authorised agents will visit customers’ residential homes in phases across Johannesburg. The utility has engaged with the ward councillors who are supporting this programme.
City Power is aware of the growing trend amongst criminals using counterfeit meter reading credentials to gain entry into residential homes and rob unsuspecting customers.
Customers may verify the credentials of the TID by calling the number reflected on their branded bibs or valid ID cards. Customers are strongly urged not to pay anyone for TID meter resetting during this task.
City Power customer contact centre on 0800 202925 or 011 490 7484 and the various service delivery centres’ customer desks will be ready to support customers during this period.
