Beware of con artists who pretend to be working for the City of Ekurhuleni
It has come to the City of Ekurhuleni's attention that the are con artists who are allegedly working for the city and they scam rate payers.
The City of Ekurhuleni advises residents to be wary of individuals phoning customers and asking money to stop scheduled disconnections because their municipal accounts are in arrears.
According to the CoE spokesperson, Zweli Dlamini, their approach involves texting clients on WhatsApp to request payment via eWallet services so that they can prevent the allegedly impending power outage.
Zweli said that it is crucial that you understand that this is a scam and that the city disassociates itself from this unlawful activity since residents are their esteemed customers and business partners.
“The city is currently investigating the origins of the scam and those behind it so that we can put an end to it.
Anyone with more information on this scam is requested to share the information with the city either via the call Centre, walk-in centres, or My COE app,” Zweli said.
Take note of details
The city doesn’t call customers about having their services disconnected.
When a client fails to pay by the due date, city employees with Ekurhuleni identification cards will make the rounds in vehicles marked Ekurhuleni to disconnect conventional electricity users and leave a disconnection notice with an amount payable for reconnection.
Clients will always receive a pre-termination notice at least 14 days after their payment due date has passed.
All prepaid users will experience is a blocking of their metres.
At no time will contractors visit a client’s home to discuss “disconnection issues”; instead, they will simply stop the service from outside the building.
The consumer is asked to report any instances of this unusual practice to the municipality.
