This is according to statistics released, after Ekurhuleni roped in Lionize Consulting to do a Household Satisfaction Survey (HSS) in 2013.
The survey was based on 1 000 households.
“The survey focused on the three categories through which the 2010 HSS report showed an increase in satisfaction levels of 6,3 per cent in 2013, from 65,7 per cent in 2012, to 72 per cent,” said Ekurhuleni spokesperson Themba Gadebe.
“Customer Care Centre (CCCs) ratings topped the charts when rated on staff friendliness, care and courteousness of staff.
”Timely response to enquiries, complete attention to customers’ problems, convenience of opening hours and convenience of location proved to be satisfactory according to the survey.”
Gadebe added that the municipality strives to adhere to Batho Pele principles, saying: “As the municipality, we endeavour to raise the standard in all areas of service delivery for the benefit of our people.”
The municipality did not know where the 1 000 households involved in the survey, are situated.
