Opinion

How has your experience with the Ekurhuleni customer care centre number been?

Keep an eye out for a Benoni City Times journalist at Northmead square if you would like to raise your opinion on our weekly survey question.

October 18, 2013

Tanya Bester Less than a minute

Gerhard Joubert, Northmead: "We cannot get through; it's crazy. We had damaged water pipes and our next move was to go to their offices to get assistance. A couple of times we've tried; it just rings and goes engaged."

Lorraine Froneman, Farrarmere: "You will phone, it rings, engaged, push all the numbers, but you can't get through at all. It has been a problem for ages. I just go in to take my readings. You waste your time when trying to call." — Lorraine Froneman, Farrarmere: “You will phone, it rings, engaged, push all the numbers, but you can’t get through at all. It has been a problem for ages. I just go in to take my readings. You waste your time when trying to call.”

Allan Cunningham, Rynfield: "You call in, but do not always get to the right person. We battle to get through. We have sewage problems and reported it about two months ago. What can we do; just have to be a little patient." — Allan Cunningham, Rynfield: “You call in, but do not always get to the right person. We battle to get through. We have sewage problems and reported it about two months ago. What can we do; just have to be a little patient.”

Jabu Mokadi, Lakefield: "I have experienced it to be quite difficult to receive help from the municipality. You cannot get through to the numbers provided when you need to report an incident. I am disappointed in the service." — Jabu Mokadi, Lakefield: “I have experienced it to be quite difficult to receive help from the municipality. You cannot get through to the numbers provided when you need to report an incident. I am disappointed in the service.”

Ann du Plessis, Brentwood Park: "It is not very good. Sometimes they don't even answer their phones. We have tried to get hold of them a few times in the past few years and received no answer, especially over weekends." — Ann du Plessis, Brentwood Park: “It is not very good. Sometimes they don’t even answer their phones. We have tried to get hold of them a few times in the past few years and received no answer, especially over weekends.”

Renier van Resburg, Boksburg: "It is terrible. We at the Boksburg North CPF report leaks, pipes, lights and such but no work comes forth. It takes a couple of tries and they are slow to give you reference numbers." — Renier van Rensburg, Boksburg: “It is terrible. We at the Boksburg North CPF report leaks, pipes, lights and such but no work comes forth. It takes a couple of tries and they are slow to give you reference numbers.”

At Caxton, we employ humans to generate daily fresh news, not AI intervention. Happy reading!

October 18, 2013

Tanya Bester Less than a minute

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