It has been three weeks since the Postbank system went down at the Pick n Pay in South Gate Mall
Residents have complained about the Postbank at Pick n Pay not issuing Sassa cards to seniors, who were told they could not get their cards because the system was offline.

One pensioner said they kept going to the shop, hoping to be assisted, but they received nothing and now don’t have money to travel anymore.

“Their system has been offline for two weeks now. We sat from 07:00 to 16:00 in the cold outside, and it was raining. The Postbank staff don’t communicate with us. They are rude to old people, and we don’t know why the system is offline for two weeks,” she said.

The Southern Courier contacted Pick n Pay management for comment on the matter.

Pick n Pay’s floor manager, Terrance Ngoma, said the shop was not responsible for Sassa cards and that Postbank issued the Sassa cards at Pick n Pay.

We referred the matter to Sassa spokesperson Andile Ntshona, who referred the publication to Bongani Diako, the Postbank communication and media liaison spokesperson. He didn’t respond to the matter.

Ntshona said that they were still preparing a press release about the matter, and to further facilitate the process, Postbank had partnered with several major retail chains, including Pick n Pay, Boxer, Shoprite, Checkers, Usave and SPAR, to offer more locations where beneficiaries could replace their cards.

The expanded access aims to speed up the process and ensure everyone is supported.

For added convenience, beneficiaries can confirm the nearest replacement location by dialing *120*355# from their cellphones.

This service helps users find the most accessible stores for a seamless transition, with staff readily available to assist.