New borehole applications will now take 14 working days to be finalised
The new process will start from October 1.
The City of Johannesburg is introducing a revised process for borehole drilling applications, effective from 1 October 2025.
From that date, new applications will be handled directly by the city’s Environment and Infrastructure Services Department (EISD), instead of the Development Planning Department.
This adjustment is part of Johannesburg’s commitment to managing groundwater responsibly, protecting the environment and public infrastructure, and ensuring equitable access to water resources for all residents.
City MMC for Environment and Infrastructure Services, councillor Jack Sekwaila, said the change was prompted by growing concerns from residents, businesses and industry stakeholders about delays in the current application system.
“This new process will cut unnecessary administration and circulation steps by directing applications to the EISD, which is the mandated representative Water Services Authority in the city and delegated to oversee implementation of the Water Services Act, National Water Act and the National Environmental Management Act,” said Sekwaila.
Key improvements include:
Faster turnaround times – applications will be finalised within 14 working days.
Drilling certificates – issued to approved applicants and required to be kept on site during drilling for inspection by officials or JMPD.
New application address – from October 1, all applications must be sent directly to boreholeapplications@joburg.org.za
“I must stress that no drilling may begin without official approval, and the drilling certificate must be visible on site,” Sekwaila cautioned.
Transition arrangements
Applications already submitted to the Department of Planning before October 1 will continue under the old system until completion.
Applicants do not need to reapply. However, all new applications from October 1 must be lodged directly with the EISD.
Residents or businesses that proceed with drilling without approval or without a valid certificate face enforcement action. This may include fines, immediate stop-work orders and the impoundment of drilling equipment.
Frequently asked questions
Why is the process changing?
To ensure borehole applications are assessed by technical experts within the EISD, thereby reducing turnaround times.
Do I need to reapply if I already submitted before October 1?
No. Applications submitted before that date will continue under the old system until finalised.
Who do I send my application to after October 1?
All new applications must be emailed to boreholeapplications@joburg.org.za
How long will it take?
Applications submitted from October 1 will be processed within 14 working days.
What is a drilling certificate?
It is the official approval issued by the city. It must be kept on site during drilling and presented to inspectors or contractors on request.
What happens if I drill without approval?
It is unlawful. Offenders may face fines, be ordered to stop work immediately and risk confiscation of drilling equipment. Residents can report illegal drilling activity to 011 790 1172 or 011 490 1630.
Does this affect existing boreholes?
No. Boreholes that were previously approved remain valid. The new process only applies to applications submitted from October 1.
