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City Power urges customers to settle debt during collection drive

The utility says it aims to work with residents and businesses while reducing electricity debt and ensuring supply stability.

City Power (CP) did a revenue collection drive in La Rochelle, Rosettenville, Mondeor, and City Deep on December 11.

The drive focused on defaulting homes, businesses, and factories and aimed to ensure timely payments and reduce debt.

Many defaulters settled their accounts before or during the visit, or established payment plans with CP, ensuring uninterrupted electricity while reducing debt.

“Our goal is to work with our customers and support them in settling their accounts,” said CP spokesperson Isaac Mangena.

The drive demonstrated CP’s efforts to address debt and maintain a stable electricity supply.

The CoJ introduced phase 4 of its Debt Relief Programme, offering a 50% municipal debt write-off and 100% interest and fee waivers to eligible customers.

A defaulting business in La Rochelle was found to have faulty meter readings. so was not cut off. Photo: Shirvaan Pather

The programme applies to residential customers, pensioners, businesses, faith-based organisations, NPOs and community institutions that meet the qualifying criteria.

Eligibility criteria:

• Residential account holders with arrears exceeding 90 days as of 30 June, 2019;

• Combined gross income of R4 750 to R22 000 per month;

• Market value of property and all properties owned not exceeding R600 000.

A shopping centre in Mondeor is cut-off for the second time since 2024. Photo: Shirvaan Pather

Payment options:

• Up to 100% debt write-off for pensioners and Expanded Social Package beneficiaries;

• Up to 50% write-off for residential customers, with balance repayable over 12 or 24 months;

• Up to 50% write-off for small businesses, faith-based organisations, and NPOs, with balance repayable within 12 months.

A defaulting business is cut off. Photo: Shirvaan Pather

For more information, call CP Johannesburg on 011 375 5555 or 0800 202 925 (toll-free).

Residents can log faults on their website/app, citypower.mobi, with a specific contact for outages: 011 490 7484.

For emergencies and illegal connections: 0800 002 587.

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Shirvaan Pather

A dedicated Journalist, interested and capable of covering all news beats as well as writing and reporting on all types of stories of interest and importance.

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