Residents get hands-on help as city takes billing solutions to Fourways
The City of Johannesburg brought municipal billing support directly to residents at a revenue open day at Fourways Crossing, offering face-to-face assistance, rebate applications, and debt-relief guidance to residents in Region A.
Residents seeking answers to their municipal billing concerns had direct access to help when the City of Johannesburg hosted a Region A revenue open day at Fourways Crossing on February 14.
On the ground, on behalf of the city, was Nkosana Lekotjolo, spokesperson for the city’s group finance department, who said the outreach initiative formed part of the city’s strategy to improve customer service by providing face-to-face engagement with officials, allowing residents and property owners to resolve account-related queries without needing to travel to service centres.
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Ward 93 councillor Vino Reddy said the event was arranged in response to growing complaints about municipal billing.
“I asked for the revenue day to be brought to the ward because many residents are experiencing billing issues with Johannesburg Water and city revenue. Many residents find it difficult to access service centres, and struggle to resolve their issues. This initiative helps bring the city directly to the community.”
Officials from City Power and other departments were also available to help residents with electricity and meter-related challenges, while finance specialists assisted customers with account enquiries and payment arrangements.
Director for communications and stakeholder management in group finance Kgamanyane Maphologela said the city remains committed to creating opportunities for residents to interact directly with officials.
“By bringing our services closer to residents, we are making it easier for residents to get assistance, ask questions face-to-face, and have their municipal queries resolved. These open days allow us to meet our customers where they are.”
He added that pensioners and qualifying residents were assisted with applications for rebates and registration for the expanded social package, which supports low-income households.
The event also created awareness about the city’s debt relief programme (phase 4), which allows qualifying customers to enter structured payment arrangements, and receive relief on interest and penalties.
“The city wants residents to know that help is available. The debt relief programme allows customers to make affordable payment arrangements, clear arrears, and remain connected to services.”
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