The metro has recently noted the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
Callers are cut off when they are prompted to select an option.
The metro has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.
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The municipality’s IT department is currently tasked with overhauling the call centre system to introduce a new version that will give customers effortless access to call centre agents and result in a speedy resolution to their queries.
Customers are still able to log their queries through the call centre on 0860 543 000, or alternatively, use the My Ekurhuleni App to access services at the touch of a button.
The app is also compatible with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
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