Gauteng learners face report card delays after system outage
Technical issues affecting the SA-SAMS platform have delayed report cards at some Gauteng public schools, with the department urging parents and learners to be patient.
The Gauteng Department of Education has issued an apology to learners, parents and school communities affected by delays in the issuing of report cards at some public ordinary schools across the province.
In a media statement released on June 24, Gauteng MEC for Education, Sport, Arts, Culture and Recreation Lebogang Maile said the delay stems from technical challenges affecting access to the South African School Administration and Management System (SA-SAMS).
According to the department, the problem follows the temporary unavailability of the Citrix environment that supports the system, limiting some schools’ ability to access, capture and finalise learner data needed to print and issue report cards.
For Alberton learners and families who may be affected, the department has asked for patience while technical teams work to restore the system.
“On behalf of the Gauteng Department of Education, I extend my sincere apology to learners, parents and school staff affected by this delay. We understand the importance of report cards in tracking learner progress and planning for the academic term ahead,” said Maile.
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The MEC also clarified that SA-SAMS is a national system administered by the Department of Basic Education and that provincial education departments rely on its operational stability for learner administration and academic record processing.
The department confirmed that system administrators and technicians are actively working to restore full functionality and normalise access as soon as possible.
Maile urged affected schools and parents to allow the technical process to be completed “so that report cards can be issued without compromising the integrity and accuracy of learner records.”
“We are confident that the technical teams handling the matter will restore the system soon. We appreciate the patience shown by schools, learners and parents as this process is being resolved,” concluded Maile.
The Gauteng Department of Education said it will continue to keep schools informed as progress is made.
