Makhura engages Thembisa small businesses
The Ntirhisano model, according to the premier, is aimed to respond to community needs more rapidly.
Premier David Makhura visited Thembisa enterprises on May 13 to engage with local traders.
The premier also visited one of the small businesses in Thembisa, El Shad Recycling, a waste management company that is running a skills development programme for people living with disabilities.
According to the premier, Ntirhisano was designed to respond to community needs.
The model is a collaborative service delivery strategy aimed at improving government service delivery and creating an activist public service responsive to the people's needs.
It also aims to empower communities to drive their own development.
Ntirhisano is based on three pillars that respond to community issues, resolve service delivery challenges and grow Gauteng communities.
These pillars are:
• Respond – the government must timeously respond to service delivery queries, using interactive and innovative response systems. All spheres of government are working together to respond to each community’s problems. Government is on the ground solving problems directly with communities.
• Resolve – the GPG service delivery approach has been modernised and changed to meet the needs of the people. Ongoing monitoring ensures that service delivery projects are completed in time and handed to the rightful communities.
• Interventions are made where there are service delivery blockages in clinics, hospitals and housing projects. As an active government, the capacity for rapid response is enhanced to unblock service delivery problems and resolve community complaints, through Ntirhisano.
Grow – government works with communities to find innovative sustainable solutions, leading to improved and more equitable socio-economic development.
The programme also ensures that the community actively participates in community development – constructively and proactively to meet socio-economic needs.
Involving communities
Residents have a say by participating in the Ntirhisano war room monthly meetings.
The meetings include civil society and department representatives from all spheres of government.
Communities also use the Ntirhisano war room as a one-stop-shop for government information about planned government projects and programmes for their area from any sphere of government.
The war room offers the following:
• Residents can register new service requests with the Ntirhisano war room. This include any service that an individual, household or community need from any sphere of government.
• Residents can use the Ntirhisano war room to register service delivery complaints concerning service failures from any sphere of government.
• Residents will have access to government through Community Workers who will visit their household once a month.
• Residents must insist on a case number for all service requests and service delivery complaints registered with the Ntirhisano war room.
