How frustrating … we still get incorrect municipal account balance smses sent to us nearly six months later [after the implementation of the new billing system].
You then try logging onto the website to get the correct information, and a message pops up that says “Incorrect email address”.
So you have to phone the switchboard, which seldom gets answered; it rings so long that it eventually cuts itself off.
And when they do answer, you get put on hold for nearly 45 minutes, and then still get cut off!
Finally, after an hour and a half of pure frustration, you get put through to someone who tells you the system is offline (I mean at month-end) and when I ask “Why don’t you tell the relevant parties ie switchboard operators?”, the person says “It’s not my job, it’s the communications department” and puts the phone down in your ear.
Now I ask you – is this the service we must pay for and not complain about?
I don’t think so – it’s pathetic!
