Full operations for the Region A Customer Service Centre are now guaranteed for Midrand residents, offering services such as account payments, meter investigation requests, and new electricity, water, and sewage connections.

Read more: Region A’s healthy living aerobics hits Mayibuye

City spokesperson Kgamanyane Maphologela said, “Following a temporary closure, the facility has been cleared to safely reopen and is offering its complete suite of municipal services to the public.”
The centre, which was closed in March, partially reopened on April 20 with only the revenue services department operational.

In response to enquiries about possible service backlogs — including billing disputes, account queries, or reconnection requests — Maphologela said, “The city wishes to reassure residents that during the brief closure, no backlogs or delays in query resolutions were experienced, as customer traffic was successfully diverted to nearby centres and online channels.”

Also read: Service centre closure leaves Region A residents stranded

He added that residents can also access the city’s services digitally and remotely. “While the Midrand centre is ready to welcome walk-ins, Region A customers are highly encouraged to utilize the city’s robust digital and remote service channels to save time and travel costs.”

These include:
• The e-Joburg Portal: For statement downloads, billing queries, and online payments.
• The CoJ CSD Mobile App: For on-the-go account management and logging service breakdowns.
• Regional Email Channels: For direct communication with dedicated regional agents.

Follow us on our WhatsApp channel, Facebook, X, Instagram, and TikTok for the latest updates!