Frustration is mounting among Melville residents who continue to receive water bills from the iLembe District Municipality, despite having no water in their taps.

One affected resident, Gracia Ndlovu, a domestic worker, has had no water since September 2023 but is still expected to pay thousands of rands in back-payments. Adding to her confusion, she has received three different bills: one stating she owes R9 892.52, another R7 054.95, and an SMS informing her of a R6 749.19 balance.

“As an ordinary person, one would assume that no service means no payment. But when I went to the municipality they told me that I must pay, even if there is no water,” said Ndlovu.

“They said the fact that I have a water meter means payment must be made every month.”

Melville councillor, Njabulo Mntambo, said the water billing was one of the main issues raised during a public meeting last Sunday. He confirmed that at least five other residents are facing similar issues.

“It doesn’t make sense. Some people have no water at all, while others only get water at night. Now, to receive a bill when there’s no water in your tap is unacceptable and needs an explanation,” said Mntambo.

“That’s why I plan to host a public meeting and invite iLembe officials to address the community. I can’t even recall the last time I saw meter readers in the township,” he said.

iLembe has launched a review of areas experiencing inadequate or inconsistent water supply, alongside an analysis of billing discrepancies.

According to municipal revenue manager, Muziwandile Gumede, a detailed report outlining the findings and proposed solutions will be submitted through council structures for formal consideration and approval.

“The municipality acknowledges these service delivery challenges and is actively working towards solutions in line with relevant legislation and council-approved policies,” said Gumede.

He said the municipality understands residents’ frustration and promised transparency and regular updates to be provided as the review progresses.

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