Letters: Best of service

In this day and age where bad service is the norm, it would be remiss of me not to compliment the service manager at Ford, Ballito.
Our EcoSport had to go in for its first service and every step of the way was positively and politely handled. A loan car was made available to us because of an unexpected delay in getting our car back. The promised return of our car was sooner than expected. It was delivered to us on Friday evening and the loan car collected with no inconvenience to us at all.
Over the weekend my husband remembered that he had left our GPS in the drawer under the passenger seat and it was not there now. We drove through to Ford on Monday morning and Vic spoke to Rob Pollock, the service manager, who said that all items left in cars by owners were put into a box until claimed but promised to investigate re the GPS.
We then later received an sms to say that he had the GPS! It had been safely put into a box and taped securely with the connecting cord. We are delighted!
SYLVIA COWARD
Sheffield