Claudio Ferri of Zimbali writes:
I refer to the article “Households struggling to pay electricity accounts” (Courier August 21).
My numerous attempts to contact the telephone numbers and elicit a response from the various e-mail addresses supplied by the KDM municipal accounts also amounted to nothing.
The Courier quotes KDM spokesperson, Sipho Mkhize, as saying that no ‘payment holiday’ would be entertained and that the reason for residents being unable to get through to the credit control numbers and e-mails was due to the ‘increased number of people coming to the KDM offices to deal with account issues’ which necessitated other staff to ‘deal with the surge’.
Perhaps it never crossed the minds of the KDM staff why people were forced to seek relief by arriving at their offices.
Just for the record, my electricity meter was read in November 2019 and then followed by a reading in April, 2020 resulting in a gross underestimation in the intervening months, followed by an astronomically high bill in April – right in the middle of lockdown!
The lame excuse of shortages of staff does not prevent the staff available to make the disconnections that KDM had threatened to make.
Efficiency is conveniently and selectively applied.
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