Take charge of your suburb – log issues with the City

If issues are not logged on the City’s service delivery systems, the entity is likely to be unaware of breakdowns and until you report them, problems will remain unresolved.

Logged problems are generally attended to according to the below agreed turnaround times:

• Johannesburg Water: Water burst (48 hours), no water (one day), sewer leakage/blockage (24 hours), meter leak (seven working days), fire hydrant leak (two days) and bees in meter box (three days).
  Residents can log these issues during office hours and weekends from 8am to 4pm, email customerservice@jwater.co.za or SMS 0826532143. If your email is sent after hours it will be logged the next business morning.
• City Power: No power to area/property (four hours), illegal connection (24 hours), dangerous situation (immediate), street light not working (two working days), meter conversions (five working days) and faulty meters (seven working days). Log using your mobile device at www.citypower.mobi or log on www.citypower.org.za from a desktop computer.
• Johannesburg Roads Agency: Potholes (three working days), manhole cover missing (three days), blocked kerb inlet (three days), road trenches (three days), road collapse/ dangerous situation (immediate), stop/traffic signs damaged/missing (seven days) and traffic signals all out/flashing (24 hours). Log these issues by sending an email to hotline@jra.org.za.
• City Parks: Grass cutting in open spaces (up to thirty days); grass cutting of parks dependent on status of park, grass cutting in cemeteries (seven days), fallen tree/branches (24 hours) and pruning of trees (thirty days).  Residents can log these issues by calling 0860JOBURG and then send an email to jcp@jhbcityparks.com with details of request.
• Metro Police: Traffic violations, noise, dumping, motor vehicle accidents and vagrants; dependent on incident and resources available. To log contact the EMS/Metro police call centre on 011 375 5918/ 5911.
• Pikitup: New/additional bin request (seven days), animal carcass removal (24 hours) and cleaning of an illegal dumping site (seven days). Call 0860JOBURG to report.

All issues can also be logged by contacting the City of Johannesburg at 0860JOBURG by following the prompts or by visiting www.joburg.co.za.