Stacks of police case files tell the story of cybercrime and online scams that are increasing daily.
Despite repeated warnings and even improved security measures on some online platforms, people continue to fall victim to these scams.

Common phone scams

• Calls claiming your bank account is at risk.
• Requests for your PIN, password or OTP.
• Prize, lottery or inheritance scams.
• Fake family emergencies requesting money.
• Investment scams promising guaranteed returns.

How to protect yourself

• Never share your PIN, password, CVV or OTP.
• Hang up on suspicious callers.
• Verify independently by calling official numbers.
• Do not click suspicious SMS or WhatsApp links.
• Consult a trusted family member before sending money.
• Check bank statements regularly.

What to do if you have been scammed

• Contact your bank immediately.
• Keep screenshots and proof of payment.
• Report the matter to your bank’s fraud department.
• Protect your identity if personal information was shared.
• Major South African Bank Fraud Hotlines
• Absa – 0860 557 557 /011 501 5089
• Standard Bank – 0800 222 050
• FNB – 087 575 9444
• Nedbank – 0800 110 929
• Capitec – 0860 10 20 43

Important Reminder

• A genuine bank employee will never ask for your PIN, password, CVV, or OTP over the phone.
  If someone requests this information, end the call immediately and
  contact your bank using the official fraud hotline listed above.
• When opening your bank app while on a call, do not ignore warning messages alerting you to be aware of fraud.
  Stop, think, verify
• Never transfer money to a ‘safe account’ because someone tells you to do so over the phone.
• Always verify any suspicious call directly with your bank.
• Always remember to be rather safe than sorry. Think before you click. (Information compiled by Lee Ainslie)