Ina Opperman
Business Journalist
2 minute read
30 Apr 2021
5:30 am

Disgruntled Mango customers can get their money back

Ina Opperman

The airline could have more to worry about if consumers complain to the National Consumer Commission.

After a week of turbulence it looks like Mango will keep flying Picture: iStock

The hundreds of disgruntled Mango passengers who were stranded at airports because the airline’s flights did not materialise can use the provisions of the Consumer Protection Act (CPA) to get their money back. While Mango head office staff had to be evacuated to protect them from angry passengers on Wednesday, the airline could have more to worry about if consumers complain to the National Consumer Commission. ALSO READ: SAA business rescue plan 'puzzling' and out of date Section 47 of the CPA prohibits overselling and overbooking. Although the tickets were not oversold or overbooked, this section states that a supplier...