Joburg Water (JW) has attended to the major pipe burst outside Randburg Tennis Club, but has left a gaping hole and yet another reinstatement issue.

JW is known for leaving reinstatements for months, even years.

Read more: City deploys teams to fix Randburg water leak

Ward 102 councillor Bea Campbell-Cloete said she has requested a timeline from the entity and will communicate this to residents as soon as she receives feedback from them. “Updates will be shared via ward communication platforms as we receive them.

“To me, this is unacceptable. Not only did the pipe repairs take extremely long to attend to, way past the 72 hours, but the reinstatement has not been done.

We are often told that these are left to check for further leaks and for the soil to settle.

However, more often than not, these gaping holes are left for weeks, if not months. Reinstatement is not optional; it is part of the job, and residents should not be left with unsafe or incomplete work.”

Also read: No solution for leak on Pretoria Avenue

She added that she has formally escalated the matter with JW, requested an urgent reinstatement, and will continue to do site visits to check if the reinstatements have been done.

“I will also be escalating this through oversight channels within JW, and if no action is taken, I will escalate to oversight channels in the city, including logging formal complaints against the entity and/or contractor where applicable to ensure that the matter is tracked to completion.”

Questions were sent to the entity on April 29. The query was noted, and JW promised to respond within their standard turnaround time of 24 to 48 hours, depending on the complexity of the matter and input required from the relevant technical department.

Their response will be published once made available.

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