Unhappy with poor service

• Reginald Leukes from Randfontein writes:

I want to raise an complaint, the agent for Greenfountain Estate complex, Greenhills, Randfontein, is not doing his job.

He is using children to hand out monthly statements and that information is private, the statements are printed and not even in an envelope, they can see all the information and show other people. The agent also sends children to put off tenants power at electrical boxes if the tenant payment is in arrears, that is also against the law to put off tenants electricity.

You go to him to make arrangements for payments but it does not help. The maintenance is not done and if you complain they tell you that it is the tenants responsibility or the tenants have to pay for repairs done to the unit.

The prepaid electricity is also a rip-off, you have to buy electricity and then send an sms and wait for confirmation of payment, then send another sms before you get your tokens.

You get less tokens than you bought. The electricity is killing us at the complex, there are plenty of units empty because people are complaining and cannot afford the electricity anymore.

The security is also not up to standard, people walk in and out of the complex as they like. In the past there was theft and nothing was done to help prevent it from happening again.