The Tshwane metro police department is still mum after various problems at licensing departments have escalated.
The latest are long queues outside the Waltloo licensing department with a notice stating that if customers queue after 10:00 they might not be helped. An upset resident who had been standing in the queue since well before 06:00 on Tuesday fumed about the poor service.
Tom Claasen said that he waited for hours on end just to leave empty handed. “They help ten people an hour. I need a PDP to drive my truck for work, so my business is standing still.”
Werner Steinbach said that although it was a waste of time to stand in the queue for hours at a time, he was used to poor service delivery by the Tshwane licence offices.
Not only has the Waltloo licencing department experienced escalated problems, but many residents have complained about Akasia, Centurion, Rayton and Bronkhorstspruit as well.
According to residents, officials at the Centurion department referred them to the people who are offering photocopying and ID photo services to the community. These people are selling the renewal forms at a cost of R20 each.
Rekord has received several complaints about this and even though it is regarded as unlawful and criminal by many, residents have been saying they had no choice but to pop out R20 in order to renew their licenses rather than risk facing the law.
According to Francesco Rizzato, one of the many people queuing at the Akasia department, people had been standing in a queue for hours before they were told that there was no ink at the offices. “I cannot renew my license that will expire shortly. People cannot do what they came here to do because there are no forms available for anything as there is no ink,” Rizzato said. He also said that several people had to leave because they had been standing in the queue for too long without being helped.
After numerous attempts by Rekord to get comments from the Tshwane metro police spokesperson, senior superintendent Isaac Mahamba, none has coming forth.
