A new system at Tshwane customer care centres will give precedence to the elderly and the disabled.
The system, launched in Centurion on Monday, will be used to speed up queues for customers in the centres.
It has already been operational at the Centurion centre for a few months.
The system issues a number to a walk-in customer, according to ward councillor Peter Sutton.
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“Much like in the banks, when your number is called you can go to the front,” Sutton said.
“Despite some teething pains in the beginning the system is working very well.”
“It has allowed the centres to do away with long queues and help customers efficiently.”
Sutton said a great feature of the system was how it handled the elderly or disabled.
“Pensioners or people with physical disabilities have a separate option which they can select,” he said.
“They will then be given precedence in the queue.”
Sutton said residents with municipal account enquiries can visit the customer centres.
“The centres can also be used by residents to lodge complaints if they wish.”
“But it would perhaps be easier to contact the metro’s complaints department directly via email or telephone.”
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On Monday, Tshwane mayor Stevens Mokgalapa together with councillors visited the centre at the Centurion municipal offices for a demonstration of the system.
The hope was that the system would be deployed in other centres across the metro.
“If the past is anything to go by, the system will make it easier for walk-in customers by taking away the inconvenience of long queues,” said Sutton.
The metro said it hoped information gathered by the system would expose bottlenecks at the centres.
Staff would then be allocated to those areas to increase productivity and make things easier for customers.
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