How to claim for damages after power surges
“All delictual claims may be submitted directly to the metro.”
Pretoria residents have been reminded they can claim for damage caused by power surges to their electronic devices from the Tshwane metro.
Residents are able to claim for any damages brought on by power surges as long as they are able to submit proof, according to metro spokesperson Lindela Mashigo.
ALSO READ: Centurion residents waiting over a year for metro claim
“All claims of this nature, known as delictual claims, may be submitted directly to the metro,” Mashigo said.
Residents were urged to take the following steps when submitting a claim:
– Request the necessary claim form from the metro by contacting 012-358-5950;
– Complete the form;
– Submit the claim, with supporting documents, to claims@tswhane.gov.za; and
– Claims can also be hand delivered to the legal department at Tshwane House.
“All claims submitted are assessed in terms of the applicable legal principles and can either be settled or repudiated.”
However, a resident of Clubview has questioned the system as he has been struggling to get his claim processed since March 2018.
Mario du Piesanie told Rekord he submitted all documents and even received a reference number.
“The power surge at my home was so bad we couldn’t even touch the taps without getting shocked,” he said.
“I don’t understand why this is taking so long.”
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