Things you need to know about Tshwane’s virtual customer service
The City of Tshwane’s Group Financial Services engages residents via Zoom, where customers will be able to see and talk to consultants to maintain direct communication.
The City of Tshwane’s virtual outreach programme is aimed at encouraging customers to pay their municipal accounts.
The programme also assists customers with other related queries concerning the payment of accounts.
What virtual platform can I use to connect?
The City of Tshwane’s Group Financial Services engages residents via Zoom, where customers will be able to see and talk to consultants to maintain direct communication.
How does it work?
You will need to sign in to your Zoom account and use the below meeting IDs.
You don’t need to install any extra software to join a Zoom meeting. You can also do it all through a web browser.
This helps the Tshwane metro cater to customers who require direct engagement with revenue officials while preserving Covid-19 protocols.
Which queries can I log virtually?
During February 2022, Group Financial Services will assist customers with queries related to the following:
– Account and billing queries, and corrections of estimations
– Credit control and assistance with repayment arrangements
– Property rates queries
– Indigent-related queries and registration (social development)
– Water metering queries
– Electricity and prepaid metering queries
What are the operating hours?
The programme will run at the following times:
– Monday to Fridays from 16:00 until 19:00
– Saturdays from 08:00 until 13:00 (5, 12, 19 and 26 February 2022)
– Closed on public holidays and Sundays
What should I have on hand?
Customers should have their account numbers at hand when logging in on the Zoom platform.
Since hosts will be grouped in terms of the service rendered, customers will be requested to log on to the category of their query.
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