Lynnwood Manor’s streetlight maintenance due in August
Residents say they have waited for over six months for repairs, but Tshwane insists plans are in place to address the issue.
The Tshwane metro has committed to maintain streetlights in parts of Lynnwood Manor in August, following frustration from residents.
Residents in parts of Lynnwood Manor have been increasingly frustrated, following their faulty streetlights remaining unmaintained for months.
Despite follow-ups, the matter has not yet been addressed, according to residents.
Patrice Lasserre said he first reported the streetlight faults in January, and logged his most recent complaint in May.
He believes little progress has been made despite multiple reference numbers in the metro’s system.
“There are about four reference numbers proving the follow-ups I made.
The metro has acknowledged my complaints, but so far no action has been taken,” Lasserre said.
Lasserre added that he had hoped the deployment of 100 new cherry pickers, announced by the metro on June 3, would assist in resolving the issue.
The Tshwane metro, however acknowledged that maintenance would be carried out in August.
Metro spokesperson, Lindela Mashigo, said the metro is aware of the outstanding service requests in Lynnwood Manor and confirmed that the backlog has been included in the maintenance plan for August.
Mashigo explained that the metro’s financial constraints in previous financial years affected service delivery, including energy and electricity operations.
“However, improvements in 2024/25 have enabled the procurement of additional maintenance equipment such as cherry pickers, which will assist in addressing outstanding queries.
“The process of allocating the new cherry pickers to various depots across the city is currently underway.”
He added that the newly acquired cherry pickers will be used both for streetlight repairs and the maintenance of electricity overhead lines.
When asked about the logged complaints, Mashigo confirmed that Lasserre’s reference numbers remain active in the SAP Customer Relations Management system, and have been prioritised for attention.
“The city is currently focusing on arterial roads in all suburbs, including Lynnwood Manor, using the available limited resources,” Mashigo said.
Mashigo explained that, regarding concerns about service requests being closed prematurely, all completed work is inspected before a service enquiry can be closed in the customer care system, to make sure that the complaint has been properly addressed.
He encouraged residents to follow up on complaints through the city’s Customer Care Centre at https://powerfailure.tshwane.gov.za and to also report issues to their area ward councillors for escalation.
Although residents are eager to see results, Mashigo said the metro remains committed to addressing the backlog and improving service delivery as resources allow.
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