The Tshwane Metro is intensifying efforts to restore network connectivity across municipal sites following prolonged fibre disruptions that affected services, particularly in Region 6.

MMC for Corporate and Shared Services Flora Monama said the metro’s Information and Communication Technology (ICT) department is carrying out repairs to fully restore the municipal network after unresolved fibre breaks disrupted connectivity over an extended period.

“We apologise to residents and acknowledge the frustration caused by the network service interruptions. I am pleased to inform the public that the underlying issues contributing to these disruptions are being addressed,” Monama said.

According to Monama, technical teams are actively repairing the damaged fibre links while undertaking the necessary work to safely reconnect all affected municipal sites.

She said the metro is closely monitoring progress and will continue providing updates as restoration work advances.

“The city thanks residents and stakeholders for their continued patience and understanding while these network services are systematically restored,” she said.

The latest update comes months after the DA warned that the ICT infrastructure was facing a serious crisis that could have led to widespread system failures if critical contracts remained unresolved.

DA spokesperson for Corporate and Shared Services, Alderman Dana Wannenburg, said in March that several key ICT tenders for infrastructure, internet services and system maintenance had not been finalised, leaving the municipality vulnerable.

“There is a growing and deeply concerning crisis within the city’s ICT environment that demands urgent attention,” Wannenburg said at the time.

He claimed no service provider had been appointed after the previous contract ended at the close of January and alleged repeated delays in procurement processes had left the city with minimal ICT support.

According to Wannenburg, the municipality’s network was already operating beyond capacity due to a lack of maintenance and upgrades, resulting in slow system performance, instability and an increasing number of failures.

He warned that a complete network blackout could have disrupted a range of critical municipal functions, including prepaid services, billing and accounts, customer care systems and reporting platforms.

The DA further accused the multiparty coalition of failing to prioritise the city’s ICT challenges, warning that continued delays could have severe consequences for service delivery.

While the metro has not indicated whether the current fibre disruptions are linked to the procurement concerns previously raised, Monama said the immediate focus remains on restoring connectivity to all affected municipal sites as quickly as possible.

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